UTV Race Worx Return Policy

Returns Processing

To start, please email us at: customerservice@utvraceworx.com. Add your order number in the Return Merchandise Authorization (RMA) email subject line. Be sure to let us know why you want to return the item.

If your product is brand new, you can return it within 30 days of delivery; orders that are 31+ days past the delivery date cannot be returned.

• Parts must be returned in their original packaging and in new condition. Do not use the manufacturer’s packaging as a shipping container.
• Products that have been installed MAY NOT be returned. Before installation, make sure that the part(s) you ordered are correct and will work with your application. You are responsible for confirming fitment of a part on your year, make, model, engine type, size color, etc. before submitting your order.
• Products with custom paint or finishes cannot be returned.
• Keep your OEM parts! UTV Race Worx will not cover installation costs, prep costs, painting costs, or any other costs associated with the final installation of a product. UTV Race Worx will not compensate you for loss of use or time, inconvenience, vehicle rental, travel, lodging, packaging or any other consequential or incidental damages in the event of a return.
• Refunds will not exceed the price of replacement parts. UTV Race Worx’s monetary responsibility will not exceed the value of a replacement item.
• If you wish to return a kit or packaged product, you will need to return the entire kit. Partial kit returns will not be accepted.

Return Shipping Costs:

• If you simply do not want or do not need a product that you’ve ordered, you will be responsible for return shipping.
• UTV Race Worx will handle return shipping charges for items that have been mis-shipped, damaged in shipping, or if you’ve been shipped the incorrect part.
• If we’ve issued a return label, your return label is only valid for 10 business days. After the end of that 10-business day period, you will be responsible for return shipping.

Restocking Policy & Fee:
Returns fundamentally increase the expense of doing business. When customers return parts, we are incurring additional costs as a business. The only way to recover these additional costs is with a restocking fee. These added costs include man-power to process the RMAs, warehouse personnel receiving and inspecting the return for defects or damage, and the time and supplies involved in re-boxing. We also assume a higher risk of taking back a product without any guarantee of future sales as the product might not be able to be sold as new once it has been returned. If you wish to return an item that is not the result of an error or defect, a 15-30% restocking fee will be deducted from your refund. Restocking fees vary from brand to brand. Restocking fees do not include shipping costs to return the item back to us.

Refund Timeline:
If you are due a refund, especially if the item you’ve returned requires inspection, photographs, or testing; expect delays during busy times of the year.

• Our RMA process takes time which can include include basic RMA processing, sending photos to manufacturers, manufacturer inspections, carrier investigations, etc. so please keep in mind that it may take 14 days or more to get to the point where a refund can be issued.
• Once refunds are issued, your credit card company and/or bank may take up to 5 business days to post the credit to your account.

NOTE: Items that are custom powder coated or made to order cannot be returned.

Order Cancellations:

Once an order is processed, the sale is final. If an order needs to be cancelled for whatever reason, the order is subject to a 10% cancellation fee. If you make a mistake when ordering, you can contact our Customer Care team and they can assist you. If an item has been shipped, you are responsible for shipping the item(s) back. (Refer to the returns section above)

Damaged or Missing Parts

Start by emailing customerservice@utvraceworx.com. Add your order number in the Return Merchandise Authorization (RMA) email subject line. Also please include photos relative to your claim.

• If you received your part(s) and they are damaged, manufacturers require a photo of the parts you received as well as a part number (PN) list of all the missing parts or components.
• If you are missing hardware: Missing hardware claims should be directed to the manufacturer of the part. In most cases, you will find the manufacturer’s phone number on the installation instructions.
• Keep your OEM parts! UTV Race Worx will not cover installation costs, prep costs, painting costs, or any other costs associated with the final installation of a product. Stage 3 will not compensate you for loss of use or time, inconvenience, vehicle rental, travel, lodging, packaging or any other consequential or incidental damages in the event of a return.
• Refunds will not exceed the price of replacement parts. UTV Race Worx’s monetary responsibility will not exceed the value of a replacement item.

Damaged Freight Shipments: Before you sign the Bill of Laden of any freight delivery you receive it is important that you fully inspect your package for damage while the Delivery Person is still there. You are responsible for inspecting your items before signing any documentation.

Thoroughly note any damage and take photos when possible, then describe these damages or irregularities on the Bill of Laden, keep a copy of the paperwork and contact us immediately. If damage to the items happened in transportation you will only qualify for a refund and/or replacement if any and all damage is noted on the Bill of Laden. Please keep all original packaging for at least 30 days in case the product needs to be returned.

Lost/Stolen Packages

In the event that your package is missing you must report this within 24 hours to us following notice of delivery. We do not file missing package claims left outside for more than 24 hours.

• FedEx, UPS, and USPS all offer options for holding a package for pick up.
• We will wait 3 days after you contact us to file a missing package claim with the appropriate shipping service

Warranties

Manufacturers often offer limited warranties on parts, and each manufacturer typically requires inspection of the defective part before repair or replacement.

• If you do return a part for a manufacturer’s warranty process, and that part is required to keep your vehicle operational, you will be responsible for the temporary replacement of that part. We strongly recommend that you keep your factory parts.
• If you are outside of our 30-day return policy, but still under the manufacturer’s warranty period, please contact the manufacturer directly. At that point, the product’s manufacturer will solely be responsible for the warranty status and warranty approval of that product.
• Please be aware some manufacturers require parts to be sent back for repair or service and will not send out replacements ahead of time. Again it is a good idea to hold onto your stock parts.
• Normal wear and weathering may not be covered under a manufacturer’s warranty. Please check the specifics of your product’s warranty ahead of time. Warranty is to the original purchaser and cannot be transferred.

Conditions of Use of this Website:

• By visiting or purchasing from UTVRaceWorx.com, you agree to abide by our terms and conditions, including those set forth on this page.
• Any revisions to our Return Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made.
• We reserve the right to modify our Return Policies at any time.
• Your continued use of the site following any policy revisions constitutes your acceptance of and agreement with the changes made.